Frequently Asked Questions
Everything you need to know about our heavy-duty tools and services.
What is the standard shipping time for heavy machinery and tools?
Standard orders are processed within 1-2 business days. Depending on your location and the weight of the items, delivery typically takes 3-7 business days via our freight or ground partners.
Do Strong Hand Tools come with a manufacturer warranty?
Yes, all our professional-grade tools are backed by a 12-month limited warranty against defects in materials and workmanship to ensure your shop stays productive.
What is your return policy for unused equipment?
We offer a 30-day return policy for items in their original, unopened packaging. Please contact our support team to receive a Return Merchandise Authorization (RMA) number before shipping items back.
Do you offer bulk discounts for industrial workshops or educational institutions?
We do provide volume pricing for large-scale industrial outfits and vocational schools. Please reach out to our sales department with your specific requirements for a custom quote.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and offer financing options for larger equipment purchases through our third-party lending partners.
How can I track the status of my order?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery in real-time.