Returns & Exchanges

At Strong Hand Tools, we stand behind the quality of our equipment and offer a 30-day return window for items in their original packaging. We aim to ensure every professional and hobbyist is fully satisfied with their purchase through a streamlined exchange process.

1

Request Authorization

Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and shipping instructions.

2

Secure Packaging

Place the unused tools in their original manufacturer packaging, ensuring all components and manuals are included to avoid restocking fees.

3

Ship the Item

Affix the provided return label or use a trackable shipping service to send the package back to our central distribution warehouse.

4

Inspection and Refund

Once our technicians verify the condition of the return, a refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing